Privacy Policy — Flux Chiropractic

Last updated: 23/11/2025
Flux Chiropractic (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful way. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or receive care at our clinic.
1. Who We Are
Flux Chiropractic
Norwich House, Dock Street, Hull HU1 3ES
Email: info@fluxchiropractic.com
Phone: 07564 611818
Data Controller: Michael Brooke
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
We may collect the following types of information:
2.1 Information You Provide

Name
Contact details (phone, email, address)
Date of birth
Medical history & health information
Information submitted through forms
Appointment bookings
Payment information (processed securely via Zanda/Stripe/Revolut)

2.2 Information Collected Automatically
When you visit our website:

IP address
Browser type
Pages viewed
Cookies and analytics data

This is collected through tools like Google Analytics.
2.3 Information Through Zanda Client Portal
When booking online:

Registration details
Medical questionnaires
Appointment history

Zanda Health operates as a GDPR-compliant data processor.
3. How We Use Your Data
We use your data to:

Provide chiropractic and massage services
Assess your health and plan your care
Contact you regarding appointments
Improve our website and services
Respond to enquiries
Maintain clinical records (required by law)
Process payments
Send important service updates
Ensure safety and quality of care

We do not sell or share your data with third parties for marketing.
4. Legal Basis for Processing
Under UK GDPR, we process your data using the following lawful bases:

Consent – e.g., contacting you or sending communications
Contract – providing healthcare services you request
Legal obligation – clinical record retention requirements
Vital interests – safeguarding concerns
Legitimate interests – improving services, security, fraud prevention
Special category data (health data) – processed under Article 9(2)(h): healthcare and treatment provision

5. How We Store & Protect Your Data
We use secure systems including encrypted cloud storage, Zanda Health, and secure email providers.
We implement:

Encrypted data transfer
Secure practice software
Access controls
Password protection
Data minimisation
Regular security reviews

Clinical records are retained for 8 years (or longer for minors) as required by UK law.
6. Sharing Your Information
We may share your data with:

Zanda Health (booking & forms)
Payment processors (Revolut, Stripe, etc.)
Other healthcare professionals (with your consent)
Legal bodies if required by law (rare)
Insurance companies (only at your request)

We never share your information with third-party marketers.
7. Your Rights
You have the right to:

Access your data
Request correction of inaccurate information
Request deletion (where legally allowed)
Restrict processing
Object to processing
Withdraw consent
Request data portability
Make a complaint to the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact:
info@fluxchiropractic.com
8. Cookies & Website Tracking
Our website uses cookies to:

Improve user experience
Analyse site performance
Provide security
Enable online booking functionality

You can manage or disable cookies in your browser settings.
9. Links to External Websites
Our website contains links to third-party platforms (e.g., Zanda, social media).
We are not responsible for their privacy practices.
We recommend reviewing their policies independently.
10. Changes to This Policy
We may update this Privacy Policy occasionally.
The latest version will always be available on this page.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled:
Flux Chiropractic
Email: info@fluxchiropractic.com
Phone: 07564 611818